封面
版权信息
内容简介
编写人员名单
前 言
Chapter 1 Courtesy English
Chapter 2 Front Desk Service
Lesson One Reservation
Lesson Two Check-in Service
Lesson Three Concierge Service
Lesson Four Switchboard Service
Lesson Five Check-out Service
Lesson Six Handling Complaints
Chapter 3 Housekeeping Service
Lesson One Hotel Rooms and Facilities
Lesson Two Chamber Service
Lesson Three Laundry Service
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Lesson Four Room Service
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Lesson Five Maintenance Service
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Lesson Six Handling Complaints
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Chapter 4 Western Food Service
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Lesson One Taking Orders
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Lesson Two Western Breakfast Service
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Lesson Three Western Table Setting & Napkin Folding
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Lesson Four Western Table Manner
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Lesson Five Handling Complaints
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Chapter 5 Chinese Food Service
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Lesson One Chinese Cuisine
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Lesson Two Chinese Breakfast Service
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Lesson Three Chinese Table Setting
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Lesson Four Taking the Bill Service
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Lesson Five Chinese Table Manner
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Lesson Six Handling Complaints
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Chapter 6 Bar Service
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Lesson One Wine Service
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Lesson Two Champagne Service
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Lesson Three Whiskey Service
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Lesson Four Brandy Service
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Lesson Five Cocktail Service
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Lesson Six Coffee Service
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Lesson Seven Beer Service
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Lesson Eight Tea Service
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Lesson Nine Handling Complaints
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Chapter 7 Comprehensive Service
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Lesson One Taking Messages
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Lesson Two Wake-up Call Service
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Lesson Three Turn Down Service
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Lesson Four Booking Tickets Service
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Lesson Five Butler Service
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Lesson Six Handling Complaints
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Chapter 8 Other Services
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Lesson One Meeting Service
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Lesson Two Exhibition Service
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Lesson Three Recreation Service
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Lesson Four Shopping Service
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Lesson Five Special Service
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Lesson Six Handling Complaints
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Appendix
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References
更新时间：2020-04-30 18:56:46
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